Privacy Policy

1. PERSONAL DATA WE COLLECT OR PROCESS

When we use the term "personal data", we refer to information that identifies you or that can reasonably be associated with you or another person. Personal data does not include information collected anonymously or de-identified so that it can no longer be linked to a specific individual. Depending on how you use the Services, your place of residence (Republic of Moldova), and applicable legal regulations, we may collect or process the following categories of personal data:

• Contact details, such as your full name, home/residential address, billing address, delivery address, phone number, and email address.
• Financial data, such as credit and debit card numbers, bank account details, payment information, transaction details, payment method, payment confirmations, and other payment-related data.
• Account data, such as your username, password, security questions, preferences, and account settings.
• Transaction information, including items you viewed, added to your cart, wishlisted, purchased, returned, exchanged or cancelled, as well as your past transaction history.
• Communications with us, including information you provide when contacting us, for example in customer support inquiries.
• Device information, such as data about the device you use, your browser or network connection, IP address, and other unique device identifiers.
• Usage information, which includes how and for how long you use the Services, as well as your navigation within our website.

2. SOURCES OF PERSONAL DATA

We may collect personal data from the following sources:

• Directly from you, for example when you create an account, use the Services, contact us, or directly provide your personal data.
• Automatically through the Services, including from your device when you use our products or services, visit our web pages, and through cookies and similar technologies.
• From our service providers, when we work with them to provide certain technical services or when they process personal data on our behalf.
• From our business partners or other third parties.

3. HOW WE USE YOUR PERSONAL DATA

Depending on how you use our Services, we may use personal data for the following purposes:

• Providing, customizing, and improving the Services. We use personal data to perform contracts, process payments, fulfill orders, remember preferences, send account-related notifications, manage returns and exchanges, organize shipping and delivery, enable reviews, and create a personalized shopping experience.
• Marketing and advertising. We use personal data to send marketing and advertising messages via email, SMS, or traditional mail, and to display ads for products and services.
• Security and fraud prevention. We use personal data to authenticate accounts, ensure payment and purchase security, detect fraud and illegal activities, and protect our services.
• Communicating with you. We use personal data to provide customer support and maintain business relationships.
• Legal purposes. We use personal data to comply with applicable laws in the Republic of Moldova, respond to law enforcement requests, and establish, exercise, or protect our legal rights.

4. HOW WE DISCLOSE PERSONAL DATA

In certain circumstances, we may disclose personal data to third parties in accordance with this Privacy Policy, including to:

• Our technology providers, web hosting companies, and other entities that provide services on our behalf (e.g., IT management, payment processors, data analytics, customer support services, data storage, order processing, courier and shipping services).
• Business and marketing partners for marketing and advertising activities.
• Third parties when you expressly consent to the transfer of data (for example, for the delivery of specific products).
• Our affiliated entities and companies within the commercial group.
• In connection with commercial transactions, such as company mergers or insolvency proceedings, and for fulfilling legal obligations.

5. THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy policies or the security of those external websites or platforms.

6. MINORS' DATA

Our Services are not intended for children, and we do not knowingly collect personal data belonging to minors.

7. DATA SECURITY AND RETENTION

No internet security measure can guarantee absolute data protection. The retention period of your data depends on the purpose of its processing, as well as the provisions of the applicable laws in the Republic of Moldova.

8. YOUR RIGHTS AND CHOICES

As a data subject and in accordance with the laws of the Republic of Moldova, you have the following rights:

• The right of access to data (to obtain confirmation of whether your data is being processed).
• The right of intervention/rectification of data (to request correction or completion of inaccurate or incomplete data).
• The right to erasure of data (the "right to be forgotten").
• The right to object to the processing of your data for direct marketing purposes or targeted advertising.
• Managing communication preferences (the ability to unsubscribe from the newsletter at any time).

To exercise these rights, you can contact us using the contact details provided below.

9. COMPLAINTS

If you have any complaints or concerns about how we process your personal data, please contact us directly to resolve the matter amicably. You also have the right to contact the competent national authority for personal data protection in the Republic of Moldova (the National Center for Personal Data Protection - NCPDP).

10. INTERNATIONAL DATA TRANSFERS

Your personal data may be stored and processed on secure servers owned by our hosting and technical infrastructure providers, which may be located outside the territory of the Republic of Moldova, solely for the purpose of ensuring the operation of the store and the provision of the Services.

11. CHANGES TO THIS PRIVACY POLICY

We may periodically update this Privacy Policy to reflect changes in our practices or legislative changes. The revised version will be published on this page along with the updated date.

12. CONTACT

For any questions or requests regarding this Privacy Policy and how your data is managed, please contact us at: info@gpstractor.md or by post at: MD-4818, Republic of Moldova, Criuleni district, Coșernița village, str. Mihai Eminescu 33.