Return Policy
We have a 30-day return policy, which means you have 30 days from receiving the item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all tags included, and in its original packaging. You will also need the receipt, invoice, or proof of purchase.
To initiate a return, you can contact us at phone number +373 69 104 386 or at the email address: info@gpstractor.md.
Please note that returned items must be shipped or brought to the following address:
MD-4818, Republic of Moldova, Criuleni district, Coșernița village, str. Mihai Eminescu 33
If your return is accepted, we will send you detailed instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.
For any questions related to returns, you can contact us at the email address: info@gpstractor.md.
Damages and Issues
Please inspect your order immediately after receipt and completion of installation. Contact us without delay if the product is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it as quickly as possible.
Exchanges
The fastest way to ensure you get what you need is to return the item you have and, once the return is approved and processed, place a separate order for the new item.
Refunds
We will notify you as soon as we have received and inspected the returned item, letting you know whether the refund has been approved or rejected. If approved, the amount will be transferred to your bank account within 10 business days.